If you have questions about your order, please contact us at:
Email: [email protected]
Thank you for shopping with Sew Ginger Boutique! Every item is handmade with care, and we appreciate your patience while your order is prepared.
Processing times vary depending on the item and current order volume. Estimated processing timelines are provided when possible but are not guaranteed.
Orders are not processed, created, or shipped until payment has been received in full.
Once your order has shipped, you will receive any available shipping confirmation and tracking information.
Please note that delivery dates provided by shipping carriers are estimates and cannot be guaranteed.
Sew Ginger Boutique is not responsible for shipping delays caused by the shipping carrier, weather conditions, holidays, or other circumstances beyond our control.
Once your order has been shipped, ownership and risk of loss transfer to the buyer.
Sew Ginger Boutique is not responsible for lost, stolen, delayed, or damaged packages after they have been accepted by the shipping carrier. If your package is lost or damaged during transit, please contact the shipping carrier directly to file a claim.
If you receive an incorrect item or your order arrives damaged, please contact us within 48 hours of confirmed delivery.
Please include:
- Your order number
- Clear photographs of the item
- Photographs of the packaging
- A photograph of the shipping label
Any resolution will be determined at the seller's sole discretion.